Melody Thai Spa (“we”, “us”, or “our”) operates the website spa.melodies.world and three physical branches in Gulshan 2 and Banani, Dhaka. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website, messaging us on WhatsApp, or visiting any of our branches, you agree to the practices described in this policy.
1. Information We Collect
Information you give us directly
- Name, phone number and preferred branch when you book via WhatsApp or any enquiry form
- Preferred treatment, date and time
- Any health notes you voluntarily share (e.g. injuries, pressure preference, allergies) so we can deliver a safe session
- Payment details when you pay by card, bKash, Nagad or other digital methods (processed by the respective payment providers — we do not store full card numbers)
Information collected automatically
- Basic technical data such as IP address, browser type, device type and pages visited (through standard website analytics)
- Cookies and similar technologies used for website performance and basic analytics
Information from third parties
- Public reviews you leave on Google or other platforms
- Messages and media you send us through WhatsApp
2. How We Use Your Information
We use the information we collect to:
- Confirm and manage your bookings
- Communicate with you about appointments, delays or special requests
- Improve our services and website experience
- Send occasional offers or updates only if you have opted in (you can unsubscribe at any time)
- Comply with legal obligations and protect our business and guests
3. WhatsApp Bookings
Most of our bookings happen via WhatsApp (+880 1744-864061 and branch numbers). When you message us:
- Your phone number and conversation history are visible to our team
- We use this only to manage your booking and answer your questions
- WhatsApp itself is operated by Meta and is subject to Meta’s own privacy policy
We recommend you do not share unnecessary sensitive information in chat.
4. Cookies & Analytics
Our website may use cookies and similar tools to understand how visitors use the site (for example Google Analytics or similar services). These help us improve page speed, content and user experience. You can control cookies through your browser settings.
5. Sharing of Information
We share personal information only when necessary:
- With our therapists and front-desk staff to fulfil your booking
- With payment processors to complete transactions
- When required by law or to protect the rights, safety or property of Melody Thai Spa, our staff or guests
We do not share your data with unrelated third parties for advertising.
6. Data Retention
We keep booking and contact information only as long as needed for operational and legal purposes (typically for the period required to manage appointments and resolve any issues). You may request deletion of your personal data by contacting us (see section 9).
7. Data Security
We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Your Rights
Depending on applicable law, you may have the right to:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing messages at any time
To exercise any of these rights, please contact us using the details below.
9. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, you can reach us at:
- WhatsApp / Phone: +880 1744-864061
- Website: spa.melodies.world
- Branches: Gulshan 2 Road 55 (flagship), Gulshan 2 Road 41 (near Lakeshore), Banani Road 11
Questions about your data?
Message us on WhatsApp — we respond during opening hours (10 AM – 10 PM daily).
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of our website or services after changes means you accept the updated policy.